Notes on designing AI features that people can understand, trust and adopt inside work they already do.
28 July 2026
Onboarding users, and their trust
Most onboarding advice tells you to remove every barrier between the welcome screen and the dashboard. After auditing 50 flows, I think that speed is covertly costing you the one thing you can't win back: trust.
Product Design · Design Thinking · Onboarding Process · User Experience · Web Design · B2B SaaS